• We mail (or email, if we have your email address) our prepayment contracts and letters during the month of January.
• We will NOT service your property if we do NOT receive your renewal instructions and payment.
• You can prepay in advance for the entire season and receive a 10% discount OR you can pay in 7 monthly installments, without any installment fees.
• Your first payment is due no later than March 15, 2023.
• See below for our new invoicing/billing procedures.
• Because everyone renews at the same time, we are handling a tremendous volume of communications. The quickest way to receive a response is to email Linda at [email protected] or use the Customer Service Request form on the website.

We've reduced our service area in 2023 so we can focus more efforts on providing quality customer service. In addition, we've expanded our regular programs and services. Please let us know if you'd like pricing for any of the following:

• Mosquito and tick spray - an all-natural, pesticide-free garlic and plant oil concentrate to help control the ever-growing tick and mosquito populations.
• Perimeter pest control - foundation spray to help keep unwanted insects out of your home and/or building.
• Tree and shrub care - 3 distinct services to increase flower size and/or color while promoting overall health.
• Fall aeration and overseeding - restores healthy soil by alleviating compaction, creating an optimal environment for seed germination/development, and helps water, nutrients, air, and fertilizer get directly to grass roots.
• Spring lime - increases the soil's pH to make it less acidic and help it absorb more nutrients; it also helps green up the grass.
• Moss control - especially helpful in shady areas or on lawns with a lot of trees; moss control adds iron to the soil, adjusts the pH level, helps the grass absorb nutrients, helps kill moss, and greens up the grass.

Overview

We focus on the quality and continued health of your lawn, one that is safe for you to enjoy and for your children and pets to play on. We don't use harsh chemicals or restricted-use herbicides in our applications.

Our Mosquito/Tick program uses all-natural ingredients we prepare at our own facility. Our 7-Step Lawn Fertilization program helps control weeds when the entire 7-step process is followed--from our first visit to apply pre-emergent weed control in the early spring through our final visit in the fall. The best results are achieved when our lawn program is combined with proper watering, mowing, and maintenance. We will visit your property 5 or 6 times during the season to apply the 7 lawn treatments.

In response to the surge in serious, tick-borne disease, our Mosquito/Tick program includes 10 sprays each season. If you wish a different number of sprays this year, please submit your request by clicking the green button below. If we don't hear from you, we'll schedule 10 sprays between April and early November.

And, yes, our mosquito/tick spray also controls fleas!

Fall aeration and overseeding restores healthy soil by alleviating compaction, creating an optimal environment for seed germination/development, and helps water, nutrients, air, and fertilizer get directly to grass roots.

We also offer a perimeter pest control program that consists of foundation sprays to help keep unwanted guests (ants, crickets, earwigs, spiders, and other insects) from your home and/or building

Spring lime is highly recommended for some customers as it increases the soil's pH to make it less acidic and help it absorb more nutrients. It also helps green up the grass.

Moss control is especially helpful in shady areas or on lawns with a lot of trees; moss control adds iron to the soil, adjusts the pH level, helps the grass absorb nutrients, helps kill moss, and greens up the grass.

Feel free to reach out to us if you are interested in any other services. Keep in mind that we are not landscapers, so we do not mow lawns, do spring or fall clean ups, or similar types of service.

1. If you purchased the 7-Step Lawn Fertilization program:
   • We will begin services in the spring based upon the weather; this is usually in late March or early April.
   • We will visit your property 5 or 6 times during the season, which ends in late October or early November.
   • If you contracted for grub control services, we usually apply that product at the same time we apply one of the following treatments: early spring, late spring, or summer fertilizer. Our owners make the determination of when grub proofing is applied based on the products used and your particular lawn and lawn program.
   • If you contracted for winter fertilizer and lime treatments, we usually apply them at the same time sometime between late September and early November.
2. If you purchased our Mosquito and Tick services, the default number of sprays per season is 10. If you'd like to schedule any other number of sprays, please contact us ASAP.
3. Our owners schedule services based on a number of variables, many of which are beyond our control (e.g., the weather, traffic, illness, etc). You can help us schedule services more efficiently if you provide us with a window of time during which we can service your property. Please let us know which of the following times works best for you:
   • Monday, Tuesday, Wednesday
   • Wednesday, Thursday, Friday
   • Thursday, Friday, Monday
   • Any weekday
4. If we do not visit as planned due to the weather or other unforeseen circumstances, we will provide services ASAP once the weather clears up. In most cases, if we don't visit as planned, we'll be out the very next workday.

We are happy to continue offering our 10% prepayment discount to customers who wish to pay for services in advance. Please note:

• You must contract with us for at least one program, or at least three applications or individual services, for the discount to apply. If you are eligible for the prepayment discount, it applies to all programs and services for which you hire us during the season ... so long as payment is received before services are applied.
• You do not have to prepay for all services to receive the discount. In other words, you will receive the 10% discount on the amount of your prepayment. For instance, if you contract for both the lawn and mosquito/tick programs and only want to prepay for the lawn program, the discount will apply to your lawn program and not to your mosquito/tick program.
• To receive the discount, we must receive payment BEFORE the services are provided. The discount cannot be applied retroactively; however, it can be provided for remaining future services.

For customers renewing from 2022 to 2023 and those hiring us before March 15, your prepayment discount must be received no later than March 15, 2023.

For customers hiring us after March 15, your prepayment must be received by us before we activate services.

To streamline the invoicing and payment processes, we are offering 2 options for the invoicing and payment of services in 2023 and moving forward.

1. Prepay for the year by March 15, 2023 and receive a 10% discount for all prepaid services.
2. Pay in 7 monthly installments, with no installment charges, between March and September 2023.
3. All customers must make their first payment no later than March 15.

If you choose installment billing rather than prepaying, please note the following:

• We will post installment invoices once per month between March and September and monthly payments will be due on the 15th of each month during this period.
• The amount of each payment is 1/7th of the total charges for the season. If you add or remove services, or hire us mid-season we will adjust your installment billing.
• We will email you payment coupons when we set up your installment plan; feel free to reach out to us by emailing [email protected] at any time if you need duplicates.

If an installment payment is not received in our office by the 15th of the month, a late fee of $10 may be charged. We will email/mail a statement with the amount due and future services will be put on hold until we receive payment.

• If services are placed on hold for a late payment, it is possible that round of services may be skipped--depending upon whether we visited your neighborhood before your payment is received.
• Be sure to contact Linda ASAP if you have any billing concerns to avoid application of late fees and/or service holds.

We offer our customers multiple methods of payment:

• Pay via Venmo - our account name for both is NEGreenLawnCare
• Pay via PayPal - our account name is NEGlawns
• Pay by credit card, here: on our website
• Mail your check to P.O. Box 2321, Attleboro, MA 02703

Please note:

• All payments must be mailed to the office or made via the website, Venmo, or PayPal
• We do not accept cash payments
• Our lawn technicians are not authorized to accept payments of any kind
• For security and privacy reasons, all credit card payments must be made via the website

Because we need specific information to route customer inquiries to the proper person and provide the quickest turnaround time:

1. Our preferred method for you to submit customer service requests is here, on our website. To submit a request, click the green button below.
2. The alternate methods are to reach out to us via text to 774-203-3282 or email at [email protected]

Keep in mind that we have operations in both Massachusetts and Rhode Island. Because our office and management teams travel on a daily basis, they often work remotely and are not in the office every day to answer calls or receive telephone messages.

All customer service inquiries should be directed to the office. Because our lawn technicians work on schedules, and our customers often depend upon them visiting on particular days, they will forward your inquiries to the office for property routing and response.

We thank you, in advance, for our assistance in helping us provide the quickest turnaround time.

We understand that not all our customers are able to communicate electronically. However, our ability to keep track of customer requests and route them efficiently and quickly is greatly enhanced if you use either this website or email communication to contact us. Keep in mind that we have operations in both Massachusetts and Rhode Island and because our office and management teams travel on a daily basis, they often work remotely and are not in the office every day to answer telephone calls or receive telephone messages; however, they do check email often.

Our contact information appears below:

1. Click the green button below to submit your request now.
2. For all inquiries except billing and payment inquiries:
   • [email protected]
   • Call: 774-203-3282
3. For all billing and payment inquiries:
   • [email protected]
   • Call: 774-203-3282

IMPORTANT: Be sure to add our domain name (negreenlawns.com) in the safe sender's list in your email settings. This will prevent our emails from bypassing your Inbox and being sent to your Junk or Spam folder.